In Frontiers in artificial intelligence
Due to the huge surge in remote work all over the world caused by the COVID-19 pandemic, today's work is largely defined by tools for information exchange as well as new complex problems that must be solved. Design Thinking offers a well-known and established methodological approach for iterative, collaborative and interdisciplinary problem solving. Still, recent circumstances shed a new light on how to facilitate Design Thinking activities in a remote rather than an analog way. Due to Design Thinking's high production of artifacts and its focus on communication and interaction between team members, the theory of Distributed Cognition, specifically the Distributed Cognition for Teamwork (DiCoT) framework, provides an interesting perspective on the recent going-remote of Design Thinking activities. For this, we first highlight differences of analog vs. remote Design Thinking by analyzing corresponding literature from the recent years. Next, we apply the DiCoT framework to those findings, pointing out implications for practical facilitation of Design Thinking activities in an analog and remote setting. Finally, we discuss opportunities through artificial intelligence-based technologies and methods.
Wolferts Daniel, Stein Elisabeth, Bernards Ann-Kathrin, Reiners René
2022
Design Thinking (DT), artificial intelligence (AI), distributed cognition for teamwork, human-computer interaction (HCI), remote work
