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ArXiv Preprint

The unprecedented growth of Internet users has resulted in an abundance of unstructured information on social media including health forums, where patients request health-related information or opinions from other users. Previous studies have shown that online peer support has limited effectiveness without expert intervention. Therefore, a system capable of assessing the severity of health state from the patients' social media posts can help health professionals (HP) in prioritizing the user's post. In this study, we inspect the efficacy of different aspects of Natural Language Understanding (NLU) to identify the severity of the user's health state in relation to two perspectives(tasks) (a) Medical Condition (i.e., Recover, Exist, Deteriorate, Other) and (b) Medication (i.e., Effective, Ineffective, Serious Adverse Effect, Other) in online health communities. We propose a multiview learning framework that models both the textual content as well as contextual-information to assess the severity of the user's health state. Specifically, our model utilizes the NLU views such as sentiment, emotions, personality, and use of figurative language to extract the contextual information. The diverse NLU views demonstrate its effectiveness on both the tasks and as well as on the individual disease to assess a user's health.

Shweta Yadav, Joy Prakash Sain, Amit Sheth, Asif Ekbal, Sriparna Saha, Pushpak Bhattacharyya

2020-09-21